STANDARD PRODUCT WARRANTY
The manufacturer offers to the original purchaser a limited 1 year warranty from defects in material or workmanship from date of purchase. If the product fails, the manufacturer will, at its option, either repair or replace the product after reviewing all details through our standard warranty procedure.
This warranty does not cover damage or failure caused by normal wear and tear including scratches or paint chipping, abuse, impact, negligence, UV damage or damage caused through abrasion, improper dealer service, improper connection of components or incorrect storage. This warranty is only valid if the product is purchased through an authorized Severne dealer so please retain proof of purchase.
This warranty covers the component only. For more information, please contact your Severne dealer.
The manufacturer offers to the original purchaser a limited 1-year warranty from defects in material or workmanship. If the product fails, the manufacturer will, at its option, either repair or replace the product after reviewing the details through our standard warranty process.
This warranty does not cover damage or failure caused by normal wear, abuse, impact, negligence, UV damage or damage caused through abrasion, improper dealer service or improper connection of components.
The warranty is only valid if the product is purchased through an authorized SEVERNE dealer so please retain the proof of purchase.
This warranty covers the component only. For more information, please contact your SEVERNE dealer.
THE GORILLA MAST WARRANTY
The manufacturer offers to the original purchaser a limited 2-year warranty from defects in material or workmanship. If the product fails, the manufacturer will replace the broken section subject to availability.
The warranty is only valid if the product is purchased through an authorized SEVERNE dealer, all broken pieces are surrendered (including the serial number) and the receipt is shown. Please retain the proof of purchase.
This warranty covers the component only and does not cover incorrect connection of components.
What does the warranty cover?
- Cosmetic defects.
- Cracks or breakage due to a manufacturing defect.
- Normal wear and tear, including scratches or paint chipping.
- Equipment that has been modified from the original specification.
- Colour fading or cosmetic damage due to UV exposure or saltwater.
- Accidental or impact damage or misuse.
- Use of equipment when damaged or unserviceable.
- Improper or inadequate maintenance.
- Storage outdoors, excessive exposure to sunlight, improper handling.
- Consequential and incidental damages or expenses, including damages to property(sail, board, other personal property) or for personal injury.
- Extreme use e.g. jumps, use in reef waves, shore break damage.
- Breakage caused by use of adjustable downhaul systems.
- Equipment which has exceeded reasonable service life.
- Overtightening boom head.
- Any other costs incurred for said warranty claim.
- Freight and local tax charges.
Examples of exclusions
- Wear at boom and cam areas.
- Breakage caused by a crash or impact.
- Breakage because of over-tightening the boom head.
- Breakage because of leaving the mast under direct sunlight and heat.
- Breakage or bending because of leaving the sail rigged for an extended time.
FREQUENTLY ASKED QUESTIONS
I have a warranty claim. What is the procedure?
In principle, your Severne dealer, where you bought the product from, is always your central point of contact in case of a warranty claim. They record the claim and get in contact with the Severne Design Center in order to discuss the further steps.
Your dealer is also responsible for the coordination of replacing or repairing the products if applicable.
What do I need to make a warranty claim?
Proof of purchase is required for all claims made under warranty, accidental damage and misuse are not covered. Contact or visit your Severne dealer where you bought the product.
What if I ask another dealer for help with a service claim?
When you bought your equipment, you made a legal contract with your dealer. If warranty and liability claims or any other service questions arise, that dealer is your main point of contact.
Making a claim for your equipment with a dealer other than the original seller is at the discretion of the secondary dealer.
I purchased my equipment online and have an issue. What can I do?
The seller is the central point of contact who will handle the assessment and processing of the damage. Get in contact with them as soon as possible.
How long is the liability and/or warranty period?
The statutory liability for material defects applies to the original customer of new equipment for one year. Excluded from this are damage and wear and tear parts (see Exclusions). There is also a 1-year manufacturer’s warranty on new equipment starting on the purchase day.
What is the difference between liability and warranty?
Liability is a statutory responsibility of the seller for material defects within a period of 1 year. Warranty is a customized service offered voluntarily by the manufacturer or seller.
If accepted, Severne will, at Severne´s sole option, repair or replace the defective part.
The limited warranty is exclusive and in lieu of all other warranties of quality and performance, written, oral or implied and all other warranties, including any implied warranties of merchantability or fitness for a particular purpose, are hereby disclaimed. In no event shall Severne be liable for special, indirect, incidental, consequential, statutory or exemplary damages, whether in contract, tort, negligence, strict liability or otherwise including, without limitation, loss to property other than this product, loss of use of said products, or other property or other economic losses. Severne shall not be liable for contribution or indemnification, whatever the cause. Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to particular customers. Severne’s obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in this Limited Warranty. This Limited Warranty gives you specific legal rights; you may also have other rights, which vary from one jurisdiction to another.